PRODUCT RETURN AND REFUND PROCEDURE
PRODUCT RETURN AND REFUND PROCEDURE
If you purchased ACE products directly from ACE website and wish to receive a refund, please use the following procedure:
- Notify ACE within 30 days of purchase and get a RMA Number. Send an e-mail to ACE Customer Service at acevacandsew@gmail.com or call 818-842-1146 and request a Return Material Authorization (RMA), within 30 days of initial purchase.
- Repackage products in their original boxes. All bags, filters, accessories, manuals and documentation that were purchased or included with the vacuum must be returned.
- Return products to ACE's California store, within 30 calendar days after issuance of RMA.
- After ACE receives the merchandise, please allow two weeks for the refund to be processed. ACE will issue a credit against the original credit card payment or issue a cash refund.